Thakara Foods SERVICE - TERMS AND CONDITIONS
By purchasing an item via Thakara Foods, you agree to the following terms and conditions:
Thakara Foods acts as a facilitator, enabling a customer (you) to purchase from SriLankan sellers (Wijaya, MD, Maliban and other stores and/or individuals).
Warranty and returns
Customer may obtain warranty service from seller, manufacturer or vendor if such services are available. Thakara Foods cannot return items to SRI LANKA. however customer may return items direct. In such cases Thakara Foods will supply proof of purchase directly to seller, if possible. Customer must arrange shipment and cover all costs, taxes and other fees involved.
Special purchase/ pre-order / limited items
Certain items are limited to a number of units each day. In such cases we will place customer orders in the order they were received.
With items that are in limited stock / special offers, we make every effort to place the order as soon as possible, but we cannot guarantee that we will be able to get that deal. If we cannot purchase the item, we will try to purchase it from another site. If the price has increased, we will let you know, and you may purchase at that price or cancel the order and obtain a refund.
Occasionally, sellers cancel our orders for various reasons. In such cases, we will attempt to place a new order from the same website, or another website, if possible. If we are unable to, we will let you know and you can obtain a refund.
Products kept at the Thakara Foods for more than 10 days may be considered forfeit and disposed off.
In the event a refund or replacement is requested by customer, Thakara Foods will communicate this to seller
and issue refund or replacement on receipt of same from seller.
Our maximum liability is limited to the amount you paid less any costs incurred by Thakara foods on products already purchased.